Shipping policy

**Please Note: Delay Shipping starting Sept. 12, 2023. All order will ship with normal processing time starting Sept. 28, 2023.***

 

DOMESTIC & INTERNATIONAL SHIPPING POLICY

Shipment processing time

All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Unfortunately we are unable to ship to New Zealand at this time.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Genzcreations is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

OUT OF STOCK ITEMS

Due to the handmade nature of these items, inventory may be limited.